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Free Standard European delivery | 14-DAYS RETURN POLICY
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Returns & Exchanges

Do you want to return something? No problem!

You can return any item for a refund, within 14 days of receiving your original order to make a return or exchange.

Shipping is complimentary on all exchanges; however, if you are based outside the EU you will need to pay taxes and duties on this.

Please make sure your items are returned new, unused and with all verypoolish.com and designer garment tags still attached.

Returns that do not meet our policy will not be accepted and will be sent back to the customer. The obligation for return or exchange does not apply when the returned item(s) are determined to have been used, worn, washed or damaged. In the case of shoes, the obligation for return or exchange does not apply when shoes show any signs of wear, including on the soles. We advise that when trying on shoes, you do so only on a carpeted surface. We ask that shoes are returned in their original packaging/cartons.

Please contact our customer care team by emailing service@verypoolish.com if you have any further questions.

 

 

  • If you would like a different size, please return your item and we will exchange it, if available.
  • There's no need to let us know you're returning something, just fill it in the returns note inside your parcel and pop it back to us.
  • We'll refund the price you paid for your item, including sale items back to your original payment method.
  • If you wish to return underwear, swimwear or any items marked with a + next to the product name, please do not remove the original wrapping for hygiene reasons.
  • The goods are your responsibility until they reach our warehouse, so make sure they're packed up properly and can't get damaged on the way!
  • All goods will be inspected on return. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
  • We're not responsible for any items that are returned to us by mistake.
  • Click the attachments below to download a returns form or use the label on your delivery and returns note, enclosed with your order.

 

Withdrawl/ Exchanges

Withdrawal:

Right of withdrawal:

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from: The date on which you or a third party named by you, who may not be the carrier, have taken possession of the goods. Or in the case of a contract for several items that you have ordered in a single order and that are delivered separately: the date on which you or a third party named by you, who may not be the carrier, have taken possession of the last goods, Or in the case of a contract for delivery of goods consisting of multiple partial shipments or pieces: the date on which you or a third party named by you, who may not be the carrier, have taken possession of the goods.

To exercise your right of cancellation, you must inform us, POOLish Handels GmbH, Neumarkter Str. 87, 81673 Munich; Tel. +49 89 4207908 100, of your decision to withdraw from this contract through means of an unambiguous declaration (e.g. a letter mailed by post, a fax or an email). You can use the sample cancellation form as follows for this purpose, but this is not compulsory. You can complete and submit the sample cancellation form or send us an email to service@verypoolish.com. If you make use of this option, we will confirm receipt of your notice of cancellation immediately by email.

In order to observe the cancellation period, it is sufficient that you send notice of cancellation before the cancellation deadline.

Consequences of cancellation

If you cancel this contract, we are under obligation to reimburse all the payments that we have received from you without undue delay and at the latest within fourteen days from the date on which we receive notification of your cancellation of this contract. For this reimbursement, we will use the same payment method that you used for the initial transaction, unless we explicitly agree otherwise with you; you will in no event be charged fees for this reimbursement.

We may withhold the reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever happens first. You must send back or hand over the items without undue delay and in any event no later than fourteen days from the date on which you notify us of cancellation of this contract to the following address:

POOLish Handels GmbH, Neumarkter Str. 87, 81673 Munich, Germany.

The deadline is met if you send back the goods before the end of the fourteen day period. You will bear the cost of returning the goods.

You will only be liable to pay for any diminished value of the items resulting from your handling the items for reasons other than what is necessary for ascertaining the condition, nature and functioning thereof. **End of cancellation policy**

Cancallation Form:

Exchanges within the European Union:

We gladly accept exchanges (reduced items also) within 14 days of receipt free of charge. However, we can only exchange non-faulty items that are in their original condition, have not been worn, altered or washed, with all tags attached. The merchandise must be returned in one package. In the case of shoes, the obligation for return or exchange does not apply when shoes show any signs of wear, including on the soles. We advise that when trying on shoes, you do so only on a carpeted surface. We ask that shoes are returned in their original packaging/cartons. Please note that any returns are not free of charge and will not be reimbursed. We reserve the right to refuse multiple returns sent at different times from one order. Please be aware that we can only exchange an item for the same item in a different size.

Unfortunately, it is not possible to exchange an item for a different one. The new size will be dispatched as soon as we have received the article that is being exchanged.

If you require further assistance or if you have any questions, please contact our customer care representatives

Tel: +49.89.420 7908 100

Fax: +49.89.420 7908 190

E-Mail: service@verypoolish.com

To view our full terms and conditions on returning items, please follow our terms and conditions.

DESTINATION delivery service delivery costs delivery times

Germany Standard free shipping 1-2 working days  
  Express 14,90 € 1 working day

Austria Standard free shipping 1-3 working days
  Express 29,00 € 1 working day

Switzerland Standard free shipping 1-3 working days
  Express 29,00 € 1 working day

Europe (EU) Standard free shipping 3-5 working day
Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland,
France, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Lithuania,
Netherlands, Poland, Portugal, Romania, Slovenia, Slovakia, Spain,
Sweden, United Kingdom
Express 29,00 € 1 working day

Europe (Non-EU) Standard 19,00 € 1-3 working days
Albania, Bosnia, Island, Liechtenstein, Norway Express 29,00 € 1 working day

Asia Express 59,00 € 2 working days
China, Hong Kong, India, Indonesia, Japan, Korea South, Malaysia, Singapore,
Taiwan, Thailand

United States & Canada Express 39,00 € 2 working days

Other Countrys Express 79,00 € 2-4 working days 

Unser Größenangaben sind in deutsche Größen übersetzt.
                         
Damen                        
Bekleidung                        
  XXS XS S M L XL            
Deutschland  32 34 36 38 40 42            
Italien 36 38 40 42 44 46            
Frankreich 34 36 38 40 42 44            
U.S. 0 2 4 6 8 10            
UK 4 6 8 10 12 14            
Japan 5 7 9 11 13 15            
Inch   24 26 28 29-30 31            
                         
Schuhe                        
Deutschland  36 37 38 39 40 41            
Italien 36 37 38 39 40 41            
Frankreich 36 37 38 39 40 41            
U.S. 6 7 8 9 10 11            
UK 3 4 5 5,5 6 6,5            
                         
Schmuck                        
Umfang in mm 48 50 52 54 56 58 60 62 64 66 68 70
Innendurchmesser in mm 15,3 15,9 16,6 16,9 17,8 18,5 19,1 19,7 20,4 21 21,6 22,3
                         
Handschuh Tabelle                        
International XS S M L XL XXL            
Europäisch 1-5 6-6,5 7-8 8,5-9,5 10-11 11,5-12            


Unser Größenangaben sind in deutsche Größen übersetzt.
                         
Herren                        
Bekleidung                        
  XS S M L XL XXL            
Deutschland  44 46 48 50 52 54            
Italien 44 46 48 50 52 54            
Frankreich 44 46 38 50 52 54            
U.S. 34 36 38 40 42 44            
UK 34 36 38 40 42 44            
Japan S S M L L LL            
Inch   30 32 33 34 36            
                         
Schuhe                        
Deutschland  41 42 43 44 45 46            
Italien 41 42 43 44 45 46            
Frankreich 41 42 43 44 45 46            
U.S. 8 9 10 11 12 13            
UK 7 8 9 10 11 12            
                         
Schmuck                        
Umfang in mm 48 50 52 54 56 58 60 62 64 66 68 70
Innendurchmesser in mm 15,3 15,9 16,6 16,9 17,8 18,5 19,1 19,7 20,4 21 21,6 22,3
                         
Handschuh Tabelle                        
International XS S M L XL XXL            
Europäisch 1-5 6-6,5 7-8 8,5-9,5 10-11 11,5-12            

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